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Keep your masters: what exports and what doesn't

Your member list and forms are yours, and they export whenever you want. Videos don't. We tell you upfront, not afterward.

WEMANY Team 2 min read Updated
We hugs an external hard drive next to a laptop showing a grid of videos

Key takeaways

  • The member list, form responses and transactions can be exported at any time.
  • Videos hosted on WEMANY cannot be downloaded and are not handed over if you leave. It is in the terms.
  • Always keep your original files outside any platform, including this one.

We would rather say this in the first week than on the day someone decides to leave. On WEMANY, the member list is yours: export it at any time. Join request and waitlist responses too. Transactions as well.

What does not export

Videos hosted on WEMANY cannot be downloaded and are not handed over if you leave. It is a platform policy, explicit in the terms. So the recommendation is simple: always keep your original files. Nobody should have their only copy inside any platform, including this one.

Portability in everything else

Members, forms and transactions leave without friction. If video does not leave, everything else has to leave easily. That is the other side of the deal.

If video does not leave, everything else has to leave easily.

A three-step routine

  • Before uploading: keep the master in two places (your drive and a cloud). Upload a copy to WEMANY.
  • Every month: export the member list and form responses from the dashboard. It takes a minute.
  • If you leave: you take members, forms and transactions with you. The videos you already have in your masters.

Frequently Asked Questions

What format is the member export?

A CSV file with name, email, plan, role and join date, ready to import into your CRM or email marketing tool.

Why can't videos be downloaded?

Videos are transcoded and served from WEMANY's infrastructure to play on any device; the platform does not hand over those files. That is why we ask you to always keep your originals.

Can I export the transaction history?

Yes. The transaction history can be exported from the community wallet at any time.

TopicsPortabilityDataVideos

WEMANY Team

Product, engineering and community at WEMANY. We write about the decisions we make and what we learn building the infrastructure for communities.

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